Refund Policy
Learn how refunds work, including eligibility requirements, processing times, and steps to request a refund for our services.
Last Updated: July 20, 2026
1. Overview
We strive to provide a high-quality experience for all users of XCREENER.COM. This Refund Policy outlines the conditions under which refunds may be issued.
2. Subscription Payments
All subscriptions to XCREENER.COM are billed in advance on a recurring basis (monthly or yearly, depending on your selected plan).
By purchasing a subscription, you agree to automatic renewal unless canceled prior to the next billing cycle.
3. Refund Eligibility
a. First-Time Purchases
We offer a 7-day refund window for first-time customers.
To be eligible:
- You must request a refund within 7 days of your initial purchase
- Your account must not have excessive or abusive usage (e.g., scraping, bulk downloads)
b. Renewals
Subscription renewals are generally non-refundable.
However, we may grant exceptions if:
- The renewal occurred within the last 48 hours
- You have not used the service since the renewal
c. Non-Refundable Cases
Refunds will not be issued in the following situations:
- Failure to cancel before renewal
- Change of mind after significant usage
- Violations of our Terms of Service
- Requests made outside the refund window
4. Free Trials
If a free trial is offered, users are responsible for canceling before the trial ends.
Once the trial converts into a paid subscription, standard refund rules apply.
5. How to Request a Refund
To request a refund, contact us at:
Email: support@xcreener.com
Include:
- Your account email
- Reason for request
- Transaction details (if available)
6. Processing Refunds
Approved refunds will be processed within 5–10 business days back to the original payment method.
Processing times may vary depending on your payment provider.
7. Chargebacks
If you initiate a chargeback without contacting us first, we reserve the right to suspend or terminate your account.
8. Changes to This Policy
We may update this Refund Policy from time to time. Continued use of the service constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions about this Refund Policy, contact us:
Email: support@xcreener.com Website: xcreener.com